Terms of service

1. Identity and scope

The website and Eigenvector brand are operated by EIGENVECTOR LTD, a company registered in England and Wales under company number 17434555, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. “We”, “us” and “our” refer to that company. “Customer” means the business named in an agreed order. Contact hi@eigenvector.app for contractual enquiries.

Browsing this website or submitting a contact form does not reserve compute, create a paid service contract or commit either party to supply or purchase services. A service starts only under an accepted written order identifying the scope, fees and operating arrangements.

2. Website information

Website content describes capabilities and possible deployment approaches. Model availability, licensing, hardware, performance, data locations and support are specific to the agreed service. Calculators and illustrative scenarios are not quotes, guarantees or measured benchmarks unless expressly identified with their methodology.

We aim to keep information accurate but may correct or update it. External model documents and prices are controlled by their respective publishers and can change. The website is provided without a promise of continuous availability.

3. Orders and service scope

Each order must define the models and components, deployment boundary, capacity or deliverables, customer dependencies, charges, payment schedule, duration and any agreed support or service levels. A signed order prevails over conflicting general service terms. Data processing terms prevail for personal-data processing matters.

Changes to the scope, third-party model components or recurring charges require agreement. A general marketing description does not add an unpurchased feature, SLA, certification or compliance warranty to an order.

4. Our and your responsibilities

We will use reasonable skill and care to perform the agreed services. You must provide timely access, accurate requirements and the rights and approvals needed to use your infrastructure, data and selected models. Each party is responsible for its personnel and obligations under applicable law.

You are responsible for application-level access, lawful input data, user notices and output review except where an order assigns a specific responsibility to us. You must not treat model outputs as guaranteed accurate or use them as a substitute for qualified judgement where that is required. Our own legal obligations remain our responsibility.

5. Intellectual property and model licences

We or our licensors own the rights in this website, our brand, software and materials. You may access the website for lawful business information and retain reasonable copies for internal evaluation. You must not misrepresent ownership or affiliation. Third-party names and marks belong to their owners.

Customers retain rights in their input data. Rights in model weights, adaptations, software and generated outputs depend on the applicable licences and order. We do not promise that every output is protectable, unique or free of third-party rights. Separate licences may be needed for commercial model deployment.

6. Charges and payment

Fees, billing currency, taxes, any deposits, metered items and invoice due dates are stated in the order. There are no charges for browsing this website or submitting an enquiry. Estimated savings do not change an agreed payment obligation.

Unless the order provides otherwise, neither party may add new recurring charges without agreement. A customer must promptly raise a genuine invoice dispute and pay undisputed amounts when due.

7. Confidentiality and data protection

Each party must protect confidential information received from the other using reasonable care, use it only for the agreed purpose and disclose it only to people who need it and are bound by suitable confidentiality duties. This does not prevent legally required disclosure, with notice where lawful.

Personal data is handled under applicable data protection law, the privacy notice for our own processing, and the incorporated data processing terms for customer processing. Credentials and sensitive material should be exchanged through a separately agreed secure method, not the general enquiry form.

8. Suspension and termination

We may proportionately suspend affected services where necessary to address a material security threat, unlawful use, a binding legal requirement or a material payment or contractual breach. Where feasible, we will give notice and an opportunity to remedy a breach before suspension.

The order defines its term, renewal, convenience termination and any minimum commitment. Either party may terminate for a material breach not remedied within 30 days after written notice, where it can be remedied. Termination does not affect accrued rights. Data return or deletion follows the order and applicable processing terms.

9. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Statutory rights that cannot be excluded remain unaffected.

For business services, unless the order provides otherwise and to the extent permitted by law, each party’s total liability arising from the affected order in a 12-month period is limited to the fees paid or payable under that order for that period. Neither party is liable for indirect or consequential loss. These limits do not limit the customer’s obligation to pay agreed fees or a party’s liability to data subjects under applicable law.

Website information is offered for general evaluation. You must assess suitability before relying on it for a production deployment. These terms do not give blanket assurances about regulatory compliance, model accuracy or a particular cost reduction.

10. Governing law and disputes

These terms and agreed business services are governed by the law of England and Wales unless a signed agreement provides otherwise. The courts of England and Wales have jurisdiction, subject to any mandatory law that cannot be displaced. Parties should first try to resolve a dispute through their nominated business contacts.

A failure to exercise a right is not a waiver. If a provision is unenforceable, the remaining provisions continue to apply so far as lawful. Updates to website terms apply prospectively; a material change to an existing service contract requires the mechanism specified in that contract.